One RCC reservation allows as many qualified users to join and read captions of your event (conference call, video meeting or webinar) as you would like.

The minimum system requirements to use RCC are:

  • A high-speed Internet connection

  • Microsoft Windows 10 or newer, or OS X

  • Internet Explorer, Chrome, Firefox, or Safari with cookies and JavaScript enabled


Step-by-Step Instructions for Reserving RCC

Step 1:

  • If your event is a:

    • Conference call – get the teleconference bridge phone number and access code, if needed.

    • Video meeting – get video meeting URL, dial-in number, conference ID and password.

    • Webinar – get webinar URL, and/or dial-in phone number, access code, if needed

  • Reserve RCC at least 48 hours in advance (two business days).
    We will make our best effort to cover events requested with less than 2 business days notice, but that cannot be guaranteed. 


Step 2:

    • For a conference call, enter the teleconference bridge phone number in the “Teleconference Phone Number” field.

    • For a video meeting, enter 000-000-0000 in the “Teleconference Phone Number” field and the video meeting URL in the “Web Conference URL (Optional)” field.  Include the  conference ID and password, if needed, in the “Event Notes” field.

    • For a webinar, enter 000-000-0000 in the ”Teleconference Phone Number” field and the webinar URL in the “Web Conference URL (Optional)” field.

  • For a transcript of the captioned event, select the options on the online RCC reservation form prior to submitting your request.

  • Within one business day, you will receive a confirmation email with the RCC event ID number and link to view captioning.  Save this RCC confirmation email.

Step 3:

  • Approximately 10 minutes prior to the event, the captioner will join the web conference or audio bridge and be ready to caption.

  • When you are ready to join your event, click on the RCC link in your confirmation email.

  • Begin reading the captions.

  • To speak directly to the other attendees during the event, join the audio bridge. Otherwise, use the “Message Captioner” text box on the bottom of the RCC screen.


Captioning Accuracy

For the most efficient captioning, please submit information such as names of attendees, agenda, speaker notes and PowerPoints by replying to your RCC confirmation email prior to your scheduled conference call, video meeting or webinar.​


Cancel RCC Reservation

Reply to your RCC confirmation email to cancel your RCC reservation at least 24 hours in advance. 


Disclaimer

Delaware Relay Conference Captioning service is available free of charge to individuals who are Deaf, Hard of Hearing, or have a Speech Disability and live or work in Delaware. If you have a home or work phone number with a verified Delaware area code and prefix, you are eligible to use this service.